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          Our flexible ticketing platform is a cinch to use for any agent.

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          Speed up all your support processes with integrated FAQ pages.

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          Download Ebook

          Creating Positive Environment for CSRs

            09-01-2019

            387 downloads

          Download
          Download

          Creating a Positive environment for Customer Service Reps

          How to keep live chat agents happy and effective

          Live chat CSR best practices. How to create an A team

          Happy live chat agent

          What is in the e-book

          Hare your customer service reps happy? There are two easy ways to find out:



          What are the six secrets to customer service representative happiness?

          1. Establishing a strong company culture

          Staying positive live chat agent

          2. Encouraging growth

          There are four types of workplace growth:

          3. Communicating feedback and recognition

          4. Providing all the necessary tools

          Tightly integrated Live Chat, Ticket management systems, FAQ knowledge base and CRM Right live chat agent tools

          5. Providing a positive physical environment

          6. Add value to their work

          Acknowledging live chat agent

          Download E-Book

          Questions?
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